Think Oak! – Our Blog

Avoid the Mushroom Culture – The Seven Deadly Sins 18

I’m sure many of you have heard people say: They treat us like mushrooms! They keep us in the dark and feed us manure or nothing at all!Click To Tweet Nothing stifles an organisation’s possibilities more than poor communication. Actually that’s not strictly true. Three things do – telling lies, partial truths or nothing at [...]

Mushroom Culture

007, Change Management, Organisational Change, Oak Consult, Mark Conway, Management Consultancy

007 ~ An Agent For Change 13

The original version of this post was a partial celebration of the 50th Think Oak! post together with the 50th Anniversary of the James Bond Movies. What better way to celebrate than to talk about very special agents, Change Agents! Firstly what is a Change Agent? A Change Agent is a person who leads change within [...]


A to Z of Leadership Qualities 5

Great leaders come in all shapes and sizes, genders and cultures, but they all possess many of the qualities I’ve highlighted below in the Think Oak A to Z of Leadership Qualities: A – Agile In today’s economic climate, it is more important than ever for leaders to be agile. Agile leaders are not only exceptional [...]

A to Z, Leadership Qualities, Oak Consult, Mark Conway

Teams, Success, Customers, Oak Consult, Knowledge, Energy, Focus

A to Z of Building a Winning Team 6

Being part of a winning team is a great feeling! Building a winning team is hard work, but can be great fun with some amazing results! Below I’ve detailed Think Oak’s A-Z of Building a Winning Team: A – Audit Abilities The very first thing to do when you take on a team or you’re [...]


A to Z of Risk Management

All organisations, whatever their size or market, face a range of risks affecting the achievement of their objectives. While “risk” is commonly regarded as negative, risk management is as much about exploiting potential opportunities as preventing potential problems. Risk management comprises a framework and process that enable organisations to manage uncertainty in an effective, efficient [...]

business, iso 22301, iso 27001, iso 31001, iso 9001, risk assessment, risk management, threat management

ISO27001, Information Security Management

A to Z of Information Security

The purpose of information security is to protect an organisation’s valuable assets, such as information, Intellectual property, hardware, and software. Through the selection and application of appropriate safeguards or controls, information security helps an organisation to meet its business objectives by protecting its physical and financial resources, reputation, legal position, employees, and other tangible and [...]


A to Z of Business Continuity 2

Business continuity is a far-reaching topic that many business owners and managers do not think about until it’s too late. ‘It will never happen to me’ until it does and then the majority of businesses cease to exist within 2 years of a serious incident. Yes, business continuity can take a few months to implement [...]

ISO22301, Business Continuity Management

#Fail

#Fail – 11 Social Media No-No’s

Whether you’re a small business with a solitary Twitter account, a mid-sized agency using the latest social monitoring tools, or a huge enterprise with a multi-million pound cross-platform presence, at some point, we all will make mistakes with social media.   It’s OK to be honest and admit that you get confused about social media, its [...]


Wake up and understand your customers 1

Part 3 In Part 2 in this series of 3 posts on understanding your customers, I covered the ‘Do’s’ of understanding. In Part 3 I’d like to cover some of the main ‘Don’ts’! Don’t Take Customer Research at face value The value of any research findings depends critically on the accuracy of the data collected. [...]


Oak Consult Persona

Wake Up and Understand Your Customers 1

Part 2 In Part 1 in this series of 3 posts on understanding your customers, I covered the basics. In this part I’d like to cover some of the main ‘Do’s’ when it comes to improved customer understanding. If you missed part 1 – click here! The Do’s! Above all – Listen to your customers [...]