Think Oak! – Our Blog

Christmas Future, Business, Technology, Leadership

The Post of Christmas Future

In the third and last in the series of Think Oak’s Christmas blog posts – The Post of Christmas Future, let’s take a look at the next 15 years in Technology, Business and Leadership and see how they might have changed by 2030. (In case you missed Part 1 and Part […]


The Dark Side of Leadership 1

10 Leadership traits that will destroy your organisation Having spent 20 years of my life in the corporate world and 10 of them in leadership roles, I’ve been privileged to have worked with some fantastic leaders from across 3 continents. I’ve written many posts on positive leadership for Think Oak! […]

The Dark Side of Leadership - 10 Leadership traits that will destroy your organisation

Moments of Truth, Customer Journey, Manage, CRM, Customer, Insight, Need and Desires

A to Z of Customer Experience 6

Customer Experience = How customers or prospects perceive their interactions with your organisation Click To Tweet Customer experience encompasses every aspect of an organisation’s offering – the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability. How can you drive […]


A to Z of Business Strategy

Strategy creates context for operating decisions. It establishes the playing field and provides guidance for decision-making, the experience and skills needed by employees, positioning of marketing and advertising, the priority of initiatives, how to structure the company, and a many other issues. A plan is necessary to guide decision-making, channel resources, […]

Strategy, Objectives, Goals, Marketing, Sales, People, Finance

Mushroom Culture

Avoid the Mushroom Culture – The Seven Deadly Sins 18

I’m sure many of you have heard people say: They treat us like mushrooms! They keep us in the dark and feed us manure or nothing at all! Click To Tweet Nothing stifles an organisation’s possibilities more than poor communication. Actually that’s not strictly true. Three things do – telling […]


007 ~ An Agent For Change 13

The original version of this post was a partial celebration of the 50th Think Oak! post together with the 50th Anniversary of the James Bond Movies. What better way to celebrate than to talk about very special agents, Change Agents! Firstly what is a Change Agent? A Change Agent is a […]

007, Change Management, Organisational Change, Oak Consult, Mark Conway, Management Consultancy