Think Oak! – Our Blog

The Dark Side of Leadership 1

10 Leadership traits that will destroy your organisation Having spent 20 years of my life in the corporate world and 10 of them in leadership roles, I’ve been privileged to have worked with some fantastic leaders from across 3 continents. I’ve written many posts on positive leadership for Think Oak! over the years, but have […]

The Dark Side of Leadership - 10 Leadership traits that will destroy your organisation

Moments of Truth, Customer Journey, Manage, CRM, Customer, Insight, Need and Desires

A to Z of Customer Experience 6

Customer Experience = How customers or prospects perceive their interactions with your organisation Click To Tweet Customer experience encompasses every aspect of an organisation’s offering – the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability. How can you drive a consistently good and improving […]

A to Z of Business Strategy

Strategy creates context for operating decisions. It establishes the playing field and provides guidance for decision-making, the experience and skills needed by employees, positioning of marketing and advertising, the priority of initiatives, how to structure the company, and a many other issues. A plan is necessary to guide decision-making, channel resources, set goals and define direction. […]

Strategy, Objectives, Goals, Marketing, Sales, People, Finance

Mushroom Culture

Avoid the Mushroom Culture – The Seven Deadly Sins 18

I’m sure many of you have heard people say: They treat us like mushrooms! They keep us in the dark and feed us manure or nothing at all! Click To Tweet Nothing stifles an organisation’s possibilities more than poor communication. Actually that’s not strictly true. Three things do – telling lies, partial truths or nothing […]

007 ~ An Agent For Change 13

The original version of this post was a partial celebration of the 50th Think Oak! post together with the 50th Anniversary of the James Bond Movies. What better way to celebrate than to talk about very special agents, Change Agents! Firstly what is a Change Agent? A Change Agent is a person who leads change within […]

007, Change Management, Organisational Change, Oak Consult, Mark Conway, Management Consultancy

A to Z, Leadership Qualities, Oak Consult, Mark Conway

A to Z of Leadership Qualities 5

Great leaders come in all shapes and sizes, genders and cultures, but they all possess many of the qualities I’ve highlighted below in the Think Oak A to Z of Leadership Qualities: A – Agile In today’s economic climate, it is more important than ever for leaders to be agile. Agile leaders are not only exceptional […]

A to Z of Building a Winning Team 6

Being part of a winning team is a great feeling! Building a winning team is hard work, but can be great fun with some amazing results! Below I’ve detailed Think Oak’s A-Z of Building a Winning Team: A – Audit Abilities The very first thing to do when you take on a team or you’re […]

Teams, Success, Customers, Oak Consult, Knowledge, Energy, Focus

business, iso 22301, iso 27001, iso 31001, iso 9001, risk assessment, risk management, threat management

A to Z of Risk Management

All organisations, whatever their size or market, face a range of risks affecting the achievement of their objectives. While “risk” is commonly regarded as negative, risk management is as much about exploiting potential opportunities as preventing potential problems. Risk management comprises a framework and process that enable organisations to manage uncertainty in an effective, efficient […]

A to Z of Information Security

The purpose of information security is to protect an organisation’s valuable assets, such as information, Intellectual property, hardware, and software. Through the selection and application of appropriate safeguards or controls, information security helps an organisation to meet its business objectives by protecting its physical and financial resources, reputation, legal position, employees, and other tangible and […]

ISO27001, Information Security Management

ISO22301, Business Continuity Management

A to Z of Business Continuity 2

Business continuity is a far-reaching topic that many business owners and managers do not think about until it’s too late. ‘It will never happen to me’ until it does and then the majority of businesses cease to exist within 2 years of a serious incident. Yes, business continuity can take a few months to implement […]