Think Oak! – Our Blog

The Post of Christmas Future

In the third and last in the series of Think Oak’s Christmas blog posts – The Post of Christmas Future, let’s take a look at the next 15 years in Technology, Business and Leadership and see how they might have changed by 2030. (In case you missed Part 1 and Part 2) Looking to the future […]

Christmas Future, Business, Technology, Leadership

Post of Christmas Present

The Post of Christmas Present

In Part 2 of Think Oak’s Christmas blog posts – The Post of Christmas Present, let’s take a look at the current state of Business, Leadership and Technology. If you missed Part 1 – Click here. 2014 has seen the first full year of trading for Oak Consult. Did we make our first million? No…nowhere near. Did […]


The Post of Christmas Past

10 Seismic Shifts in Business & Technology and their impact on Leadership I’ve always found that the run up to Christmas has always been a time of reflection and planning for the future.  In this first of a three-part blog – The Post of Christmas Past (and no prizes for guessing the next two titles!) I’d […]

Post of Christmas Past

The Dark Side of Leadership - 10 Leadership traits that will destroy your organisation

The Dark Side of Leadership 1

10 Leadership traits that will destroy your organisation Having spent 20 years of my life in the corporate world and 10 of them in leadership roles, I’ve been privileged to have worked with some fantastic leaders from across 3 continents. I’ve written many posts on positive leadership for Think Oak! over the years, but have […]


A to Z of Customer Experience 6

Customer Experience = How customers or prospects perceive their interactions with your organisation Click To Tweet Customer experience encompasses every aspect of an organisation’s offering – the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability. How can you drive a consistently good and improving […]

Moments of Truth, Customer Journey, Manage, CRM, Customer, Insight, Need and Desires

Strategy, Objectives, Goals, Marketing, Sales, People, Finance

A to Z of Business Strategy

Strategy creates context for operating decisions. It establishes the playing field and provides guidance for decision-making, the experience and skills needed by employees, positioning of marketing and advertising, the priority of initiatives, how to structure the company, and a many other issues. A plan is necessary to guide decision-making, channel resources, set goals and define direction. […]


Avoid the Mushroom Culture – The Seven Deadly Sins 18

I’m sure many of you have heard people say: They treat us like mushrooms! They keep us in the dark and feed us manure or nothing at all! Click To Tweet Nothing stifles an organisation’s possibilities more than poor communication. Actually that’s not strictly true. Three things do – telling lies, partial truths or nothing […]

Mushroom Culture

007, Change Management, Organisational Change, Oak Consult, Mark Conway, Management Consultancy

007 ~ An Agent For Change 13

The original version of this post was a partial celebration of the 50th Think Oak! post together with the 50th Anniversary of the James Bond Movies. What better way to celebrate than to talk about very special agents, Change Agents! Firstly what is a Change Agent? A Change Agent is a person who leads change within […]


A to Z of Leadership Qualities 5

Great leaders come in all shapes and sizes, genders and cultures, but they all possess many of the qualities I’ve highlighted below in the Think Oak A to Z of Leadership Qualities: A – Agile In today’s economic climate, it is more important than ever for leaders to be agile. Agile leaders are not only exceptional […]

A to Z, Leadership Qualities, Oak Consult, Mark Conway

Teams, Success, Customers, Oak Consult, Knowledge, Energy, Focus

A to Z of Building a Winning Team 6

Being part of a winning team is a great feeling! Building a winning team is hard work, but can be great fun with some amazing results! Below I’ve detailed Think Oak’s A-Z of Building a Winning Team: A – Audit Abilities The very first thing to do when you take on a team or you’re […]