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Managing Poor Performance 1
In part 1 of this two-part post I covered the potential impacts of poor performance, the causes and your responsibilities as a manager. In part 2, I’ll be guiding you through a seven-step process to help you deal with a poor performer. Tackling Poor Performance Many businesses do have policies and [...]

Stop the Rot – Managing Poor Performance ~ Part 2


Measuring Success
In the sixth and final part in the series of The Brand New, Brand You, I will be covering the last step in the START process in Brand New, Brand You, Test. So you’ve got to grips with Brand New, Brand You. You’ve developed your Brand – Your values and [...]

The Brand New, Brand You! ~ Part 6


Coaching Team 3
Welcome to Part 2 of Leadership Styles: The Coach Author, educator, and motivational speaker, Dr. William Arthur Ward wrote a phrase that I try to remember. It gives me personal strength to do the right thing, rather than the easy thing – ‘The mediocre teacher tells. The good teacher explains. [...]

The Coach ~ Leadership Styles – Part 2



Word Cloud - Elephant in the Room 3
I see two distinct types of ‘Elephant’ in my line of work…and two ways of tackling them. The Management Elephant and the Leadership Elephant. This blog focusses on the latter. If you missed Part 1 – An Elephant in the Room: Management breakthroughs, and are wondering what on earth I’m [...]

An Elephant in the Room Part 2 – Leadership Breakthroughs


Listening for the unsaid! 1
To paraphrase Wikipedia – An “Elephant in the room” has become a management saying meaning an obvious truth that is being ignored or goes unaddressed. It applies to an obvious problem or risk no one wants to discuss and based on the idea that an elephant in a room would [...]

An Elephant in the Room Part 1 – Management Breakthroughs


Listen to your People
For a while now I’ve worked with developing my direct team into being more… More focused, more passionate, delivering more and being more commercially and customer focused. And to a large degree we’ve succeeded. I’m really proud of them and what we’ve achieved so far. But to really succeed and make a step change in our [...]

Stop listening …. and give up!



Bullying 2
A very wise lady, the late Blanche Eldon, told me something when I was about 15 years old, that has stayed with me ever since. I was in my first management role – a Patrol Leader in a local Boy Scout Troop. We were mid-way through our ten-day summer camp and one of [...]

Feedback: A teaspoonful of criticism, and a bucketful of praise!


, Tree, Mark Conway, Oak Consult 3
In my experience, over performance in business can’t happen consistently without building powerful relationships. Similarly, if you look at underperformance in your team, you will often find that it is the lack of powerful relationships or broken relationships that are the cause. There is no quick fix….sorry. BUT, if you invest time, honesty, passion and [...]

10 ways for building powerful relationships