Yearly archives: 2014


business, iso 22301, iso 27001, iso 31001, iso 9001, risk assessment, risk management, threat management
Reading Time: 26 minutes All organisations, whatever their size or market, face a range of risks affecting the achievement of their objectives. While “risk” is commonly regarded as negative, risk management is as much about exploiting potential opportunities as preventing potential problems. Risk management comprises a framework and process that enable organisations to manage [...]

A to Z of Risk Management


ISO27001, Information Security Management
Reading Time: 19 minutes The purpose of information security is to protect an organisation’s valuable assets, such as information, Intellectual property, hardware, and software. Through the selection and application of appropriate safeguards or controls, information security helps an organisation to meet its business objectives by protecting its physical and financial resources, reputation, legal position, [...]

A to Z of Information Security




Reading Time: 9 minutes Whether you’re a small business with a solitary Twitter account, a mid-sized agency using the latest social monitoring tools, or a huge enterprise with a multi-million pound cross-platform presence, at some point, we all will make mistakes with social media.   It’s OK to be honest and admit that you get [...]

#Fail – 11 Social Media No-No’s



Oak Consult Persona 1
Reading Time: 7 minutes Part 2 In Part 1 in this series of 3 posts on understanding your customers, I covered the basics. In this part I’d like to cover some of the main ‘Do’s’ when it comes to improved customer understanding. If you missed part 1 – click here! The Do’s! Above all [...]

Wake Up and Understand Your Customers