Ritz Carlton

Moments of Truth, Customer Journey, Manage, CRM, Customer, Insight, Need and Desires 8
Customer Experience = How customers or prospects perceive their interactions with your organisation Click To Tweet Customer experience encompasses every aspect of an organisation’s offering – the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability. How can you drive [...]

A to Z of Customer Experience