Monthly archives: November 2025

Board - Customer Alignment
Reading Time: 3 minutesWhen an unhappy strategic customer leaves the room, what does your boardroom really sound like? Introduction: The Door Closes, the Real Conversation Begins The handshakes end, the smiles fade, and the customer leaves the room. Within seconds, the conversation changes. Targets. Timelines. Blame. A quiet sigh of relief that the [...]

The Sound of Board and Customer Alignment

 in Customer Experience / Leadership / Teams  tagged Customer Alignment / Customer Spectacles / CX / Leadership by
Commercial Momentum
Reading Time: 11 minutesIntroduction: Why Commercial Momentum Is the Untapped Competitive Advantage Most organisations don’t fail because they lack strategy, talent, or ambition. They fail because they lose commercial momentum or didn’t have momentum in the first place. Momentum is the force that turns intent into impact. It is the difference between teams [...]

The A to Z of Commercial Momentum

 in Business / Digital Transformation / Project Management / Teams / Technology  tagged Business / Communication / Digital Transformation by
Digital Handoffs
Reading Time: 5 minutesDigital Handoffs: The Delivery Paradox While digital projects celebrate on-time delivery, we find the real threat to success lies in the handoffs—the critical transitions between teams where intent is diluted, context is lost, and the promised business value quietly leaks away. 70% of digital transformations fail to meet their objectives [...]

Digital Handoffs: Where Value is Lost

 in Business / Customer Experience / Digital Transformation / Project Management / Teams / Technology  tagged Business / Digital Transformation / Leadership / Project Management / Team by
B2B eCommerce
Reading Time: 7 minutesBecause the Future of B2B eCommerce Isn’t Digital Transactions, It’s Digital Trust For the C-suite, B2B eCommerce is not a channel; it is a Commercial Operating System and a primary source of enterprise risk. To secure executive buy-in and investment, this transformation must address three core mandates: Strategic MandateC-Suite FocusQuantifiable [...]

The A to Z of B2B eCommerce

 in Business / Customer Experience / Digital Transformation / Information Security / Marketing / Sales  tagged eCommerce / marketing / Online Sales / Sales by
A to Z of Culture and Collaboration
Reading Time: 6 minutes26 leadership behaviours that turn strategy into execution Introduction: The Invisible Advantage Strategy might set the direction, but culture and collaboration sets the speed. Every leader knows the strategic map, but few measure the invisible friction that dictates execution speed. In today’s complex world — marked by hybrid workforces, cross-functional [...]

The A to Z of Culture and Collaboration

 in Business / Customer Experience / Leadership / People  tagged Collaboration / Culture / Leadership / Team by
Stakeholder Engagement
Reading Time: 4 minutesIntroduction: Beyond the Boardroom: The Strategic Shift Stakeholder engagement has become one of the most misused phrases in modern leadership. For many organisations, it still means investor updates, community statements, and polite Q&A sessions at annual meetings. The goal is often compliance, not connection. But the world has changed. Stakeholders [...]

Shifting Stakeholder Engagement for Real Alignment

 in Business / Leadership / Project Management  tagged Business Change / Leadership / Relationship / Transformation by
A to Z of B2B CRM
Reading Time: 9 minutesBeyond Transactions to Transformation – B2B CRM For most enterprise and public sector organisations, the B2B CRM promise remains unfulfilled. It was meant to be the single source of truth for revenue growth; instead, it’s often a cumbersome reporting tool, a compliance checkbox, or a system plagued by distrust and [...]

The A to Z of B2B CRM – An Executive ...

 in Business / Customer Experience / Technology  tagged CRM / Leadership / Sales by