Data Integrity

Data Integrity Leadership
Reading Time: 7 minutesData integrity is a leadership problem because leaders depend on information whose usefulness is shaped by decisions, priorities and behaviour across the organisation. Their responsibility begins well before that information reaches a dashboard. I once asked the marketing team in a telecoms company to send an email to all the [...]

Data Integrity Is a Leadership Problem

Conflicting Metrics 1
Reading Time: 9 minutesThe leadership meeting is meant to decide whether to invest, intervene or change course. Instead, it stalls over conflicting metrics – the wrong numbers. Finance has one revenue figure. Sales has another. Operations is reporting a different customer volume, while the service team questions whether the customer base being discussed [...]

Why Leadership Teams Have Conflicting Metrics – How to Fix ...