Management

Posts and thoughts on people and business management

Listening for the unsaid! 1
Reading Time: 4 minutes To paraphrase Wikipedia – An “Elephant in the room” has become a management saying meaning an obvious truth that is being ignored or goes unaddressed. It applies to an obvious problem or risk no one wants to discuss and based on the idea that an elephant in a room would [...]

An Elephant in the Room Part 1 – Management Breakthroughs

 in Leadership / Management / People / Teams  tagged Discrimination / Elephant in the room / Feedback / Leader / Leadership / Performance / Relationship / Sabotage / Success / Team by
Mark Conway 1
Reading Time: 5 minutes Thanks to those of you who took the time to complete the recent Top Leadership Challenges poll. The top 3 challenges as voted for by Think Oak! readers are: 1. Creating a high performance culture How leaders believe things should get done is a key driver of culture. Leaders establish [...]

Top Leadership Challenges – The Results

 in Leadership / Management / People  tagged Culture / Customer Services / Innocent / Leader / Leadership / Public Sector / Raving Fans / Team / Walt Disney by
Teams and Teamwork
Reading Time: 7 minutes Teams and Teamwork have changed The make-up and nature of teams have changed significantly in recent years. Organisations have become more distributed across geography and across industries. Closer relationships between people inside an organisation and those previously considered outside (customers, suppliers, partners and other stakeholders) have become more important. Organisations [...]

Teams and Teamwork 2.0

 in Business Skills / Management / Teams  tagged Business / Knowledge Worker / Lync / Microsoft / Mission / OCS / salesforce.com / SharePoint / Team / Teamwork / Virtual team / Vision by
Bullying 2
Reading Time: 3 minutes A very wise lady, the late Blanche Eldon, told me something when I was about 15 years old, that has stayed with me ever since. I was in my first management role – a Patrol Leader in a local Boy Scout Troop. We were mid-way through our ten-day summer camp and one of [...]

Feedback: A teaspoonful of criticism, and a bucketful of praise!

 in Business Skills / Management / People / Teams  tagged Behaviour / Coaching / Development / Feedback / Jack Welch / Relationship / Team / Teamwork by
1
Reading Time: 3 minutes I’m not sure who came up with the phrase – ‘There’s no ‘I’ in team’, and I’m sure it was meant with good intentions – focussing everyone on team work and collective goals and not individual egos. I’ve always used the hugely clever and witty repost whenever anyone has said [...]

There’s no I in Team…but there is an ‘M’ and ...

 in Leadership / Management / People  tagged Goals / Leader / Objectives / Relationship / Roles / Success / Team / Vision by
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Reading Time: 3 minutes I’ve just got back from a few days away with the family at Center Parcs in Nottinghamshire (UK). We had a great time…and whilst Center Parcs is not everyone’s thing, we love it there – It’s very relaxing and there’s something to do for most people with most budgets. I’ve [...]

Customer Service ~ Basil Fawlty or Walt Disney

 in Leadership / Management  tagged Basil Fawlty / Center Parcs / Customer Services / Raving Fans / Walt Disney by