Mighty oaks from little acorns grow

Think Oak! – Our Blog

Reading Time: 9 minutesWhether you’re a small business with a solitary Twitter account, a mid-sized agency using the latest social monitoring tools, or a huge enterprise with a multi-million pound cross-platform presence, at some point, we all will make mistakes with social media. It’s OK to be honest and admit that you get [...]

#Fail – 11 Social Media No-No’s

June 9, 2014 in Business Skills / Social Media tagged Brand / Customer Service / Facebook / Google / LinkedIn / marketing / social-media / Twitter by markconwayuk

1

Reading Time: 4 minutesPart 3 In Part 2 in this series of 3 posts on understanding your customers, I covered the ‘Do’s’ of understanding. In Part 3 I’d like to cover some of the main ‘Don’ts’! Don’t Take Customer Research at face value The value of any research findings depends critically on the [...]

Wake up and understand your customers

May 27, 2014 in Business Skills / Leadership / Management tagged Customer Experience / Research by markconwayuk

Oak Consult Persona — Reading Time: 7 minutesPart 2 In Part 1 in this series of 3 posts on understanding your customers, I covered the basics. In this part I’d like to cover some of the main ‘Do’s’ when it comes to improved customer understanding. If you missed part 1 – click here! The Do’s! Above all [...]

Wake Up and Understand Your Customers

April 17, 2014 in Business Skills / People / Teams tagged Customer / Customer Journey / Customer Knowledge Management / Listening / Persona / Research by markconwayuk

Wake up Call, Wake up and Understand Your Customers, Oak Consult — Reading Time: 6 minutes‘Wake Up and Understand Your Customers’ should have been my first blog post and not my 78th! It’s taken me a few years in customer facing roles and running my own business to truly get it! Don’t get me wrong, I’ve always known the importance of customers, having worked for [...]

Wake Up and Understand Your Customers

March 20, 2014 in Business Skills / Employability / Leadership / People by markconwayuk

2

Reading Time: < 1 minute

Getting the most from Twitter

February 24, 2014 in Business Skills / Personal Development / Social Media tagged B2B / Follower / Hashtag / marketing / social-media / Twitter by markconwayuk

LinkedIn, Social Media, Infographic — Reading Time: < 1 minute

Getting the most from …. LinkedIn

February 18, 2014 in Business Skills / Social Media tagged Business / Facebook / LinkedIn / Twitter by markconwayuk

Reading Time: < 1 minute

Social Media Statistics

February 7, 2014 in Business Skills / Social Media tagged Facebook / Google / LinkedIn / Statistics / Twitter / YouTube by markconwayuk

Meaning of Life, Oak Consult, Mark Conway, Think Oak — Reading Time: 23 minutesBoth Monty Python in their film with the same title and Douglas Adams’ incredible book (and subsequent TV series and Film) – The Hitch Hiker’s Guide to the Galaxy, pondered with great humour, The Meaning of Life. I highly recommend both if you haven’t seen them! The latter piece of [...]

The Meaning of Life

January 2, 2014 in People / Personal Development tagged Goals / Nelson Mandela / Richard Branson / Steve Jobs / Values / Viktor Frankl by markconwayuk

Rocket Fuel for the Soul — Reading Time: 10 minutes What does ‘Rocket Fuel For The Soul’ mean to you? Getting a rocket to take off, break the earth’s atmosphere and beyond our solar system to the stars takes a huge amount of planning, energy, determination and investment. So it is for us as individuals if we want to [...]

Rocket Fuel For The Soul – Take Aim and Shoot ...

July 18, 2013 in People / Personal Development tagged Attitude / Exercise / Goals / Meditation / Relationships / Self-help / Self-Limiting Beliefs by markconwayuk

Reading Time: 14 minutesWelcome to the final part of this A to Z of Inspirational People. If you missed Part 1 including; Albert Einstein, Bill Gates, Charles Darwin, David Attenborough and Guy Kawasaki, please click here. If you missed Part 2 including; Hilary Clinton, J.K. Rowling, Kelly Holmes, Jeff Bezos and Larry Page, please [...]

A to Z of Inspirational People – Part 4

July 8, 2013 in People by markconwayuk