Teams

Reading Time: 3 minutesWhy even the best proposition underperforms when your teams aren’t pulling in the same direction — and how to fix it. We Know What We Do. So Why Isn’t It Landing? You’ve got a strong product or service. You’ve invested in development.The customer results are great. And yet… Sales aren’t [...]

Your Proposition Isn’t the Problem — Your Alignment Is

 in Business / Leadership / Teams  tagged Business / Communication / marketing / Sales / Team by
Oak Consult, Customer Experience, CX
Reading Time: 5 minutesHelping teams build a culture that truly puts the customer first by wearing customer spectacles Introduction When was the last time your team truly saw the world as your customers do? Most organisations say they are customer-focused, but targets, processes, and politics often pull attention inward. The result is experiences [...]

Customer Spectacles: Seeing Through Your Customer’s Eyes

 in Business / Leadership / Teams  tagged Communication / CRM / Customer Experience / CX / Leadership by
Milestones, Inch Pebbles, Project Management
Reading Time: 5 minutesIt’s fair to say that I’ve been involved in my fair share of projects during my career. Some have been market changing product launches or operational transformations and some have been must do, dull, but important projects. Others have been misguided, bonkers and failed projects. I’ve learnt from each and [...]

Effective Projects – Inch Pebbles, Milestones and Tombstones

 in Business / Leadership / Project Management / Teams  tagged Delivery / Project Management / Projects by
Christmas Future, Business, Technology, Leadership
Reading Time: 15 minutesIn the third and last in the series of Think Oak’s Christmas blog posts – The Post of Christmas Future, let’s take a look at the next 15 years in Technology, Business and Leadership and see how they might have changed by 2030. (In case you missed Part 1 and Part [...]

The Post of Christmas Future

 in Business / Leadership / Social Media / Teams / Technology  tagged 3D Printing / Artificial Intelligence / Automated Vehicles / Crowdfunding / Robotics by
Mushroom Culture 18
Reading Time: 5 minutesI’m sure many of you have heard people say: They treat us like mushrooms! They keep us in the dark and feed us manure or nothing at all! Click To Tweet Nothing stifles an organisation’s possibilities more than poor communication. Actually that’s not strictly true. Three things do – telling [...]

Avoid the Mushroom Culture – The Seven Deadly Sins

 in Business Skills / Leadership / Management / People / Teams  tagged Communication / Seven Deadly Sins / Simon Sinek by
007, Change Management, Organisational Change, Oak Consult, Mark Conway, Management Consultancy 13
Reading Time: 4 minutesThe original version of this post was a partial celebration of the 50th Think Oak! post together with the 50th Anniversary of the James Bond Movies. What better way to celebrate than to talk about very special agents, Change Agents! Firstly what is a Change Agent? A Change Agent is a [...]

007 ~ An Agent For Change

 in Business Skills / Employability / Leadership / Management / People / Teams  tagged 007 / BPM / Change Agent / Change Catalyst / Change Management / James Bond by
Teams, Success, Customers, Oak Consult, Knowledge, Energy, Focus 6
Reading Time: 9 minutesBeing part of a winning team is a great feeling! Building a winning team is hard work, but can be great fun with some amazing results! Below I’ve detailed Think Oak’s A-Z of Building a Winning Team: A – Audit Abilities The very first thing to do when you take [...]

A to Z of Building a Winning Team

 in Business Skills / Leadership / Management / Personal Development / Teams  tagged Can Do / Energy / Focus / KPI / SMART / Teamwork / Vision by
Oak Consult Persona 1
Reading Time: 7 minutesPart 2 In Part 1 in this series of 3 posts on understanding your customers, I covered the basics. In this part I’d like to cover some of the main ‘Do’s’ when it comes to improved customer understanding. If you missed part 1 – click here! The Do’s! Above all [...]

Wake Up and Understand Your Customers

 in Business Skills / People / Teams  tagged Customer / Customer Journey / Customer Knowledge Management / Listening / Persona / Research by
Coal to Diamonds
Reading Time: 6 minutesRebuilding an underperforming team or department is a huge challenge. The issues you will face from the team could include low morale, rapid staff turnover and high absenteeism levels. The managers involved could also have poor leadership skills, which is likely to hinder not help the situation. If employees are uncertain [...]

Coal to Diamonds – Raising Team Performance

 in Leadership / Management / Teams  tagged Communication / Self-Aware / Success by
A to Z, Product Management, Ansoff Matrix, Market, Product Development 9
Reading Time: 16 minutesProduct management can be a complex and often misunderstood discipline in business. In reality Product Management in its broadest sense, touches every part of an organisation that sells products and services, and everyone has their part to play in the product life-cycle to ensure that customers get the best possible [...]

A to Z of Product Management

 in Business Skills / Leadership / Management / People / Teams  tagged advertising / Business / Forecasting / marketing / Product Management / technology by